Why does this keep happening?
It’s because Australia’s Award system is incredibly complex.
Australia depends on a few factors including age, education, time of day, day of the week, location, individual responsibilities, time between shifts, temperature and even the specific tools employees use. Award legislation and compliance is very complicated to interpret.
It’s even difficult for big businesses with unlimited resources to navigate let alone a small business. It also comes with large fines when mistakes happen costing the business of any size thousands of dollars.